THELEDHAT most asked questions by our customer's are listed below. If your questions and concerns have not been answered please feel free to send us an email and we’ll reply back within 24-48 hours.
- When will the hat come?
Please allow 2-5 business days for us to process your order, this is mainly due to high volumes of orders we get each and every single day. After 2-5 business days, you will get an email with tracking information.
- How long will it take to ship to my house?
After you have received your tracking information, it takes approximately on average 3-5 business days for it get to you depending on your location. We only say 5 business days because some people may live further than others.
- What happens if you do not get your package?
Please contact us, this is very important to us! Our goal is to make sure our customers are happy and satisfied. If you do not get your package, we will open an investigation with our Shipping Carriers as to why you have not received that package.
- Return Policy?
Once you receive the item, and it does not meet your expectations, we will have you ship it back to our warehouse and issue you a full refund to non-sale items.
- How do I track my order?
Once you get another email from theledhat, which will include your "order has been shipped" along with your tracking information. You may click that tracking number to check where your order is. If the tracking number does not work for some reason, please contact us and we will get an update for you.
The Led Face Cover™ is only sold on our online store and is not yet available in any other physical stores. Recently the market has been flooded with cheap replicas of our product that are made from unauthorized materials which don’t produce even close results to our standards.
We kindly ask you to report any other distributors that are claiming to sell our unique Led Face Cover™ and unfortunately cannot give any guarantees or replacements if you purchase from other retailers as there are counterfeit items.
Our compliance team is working extremely hard to report these stores and provide the best possible service for our customers.